The role:

The core focus of this role will be to support our Product Owners in delivering ongoing evolution of our travel systems, from business requirements through to testing and delivery.

Tasks & responsibilities include:

• Collate and document business requirements working closely with internal departments.
• Review and analyse System specifications.
• Support backlog management based on business wide priorities.
• Design and create test scripts for manual execution.
• Execute test scripts, reviewing, and communicating results.
• UAT testing for new functionality, bug fixes and version updates.
• Report bugs to development teams and communicate known issues to Product stakeholders.
• Investigate test case failures, which includes working with Grafana, XML and JSON files.
• Conduct post release testing.
• Understand customer businesses and how they use our products.
• Provide support and be recognised as a subject matter expert on designated products and systems.
• Liaise with system development teams, product owners and other relevant teams.
• Contribute to knowledge base comments and articles to further internal and external knowledge transfer.
• Suggest ways to increase System usage and reduce offline activity.
• Investigate and escalate any reports of outages and down time.

We think you’ll be a great fit if you:

• Have experience in a Product Development or similar role (desirable, but training will be provided).
• Able to understand requirements, document and communicate in a clear and concise manner.
• Can troubleshoot and document errors (desirable, but training will be provided).
• Have a strong attention to detail.
• Analytical mind and problem-solving aptitude.
• Are a committed, enthusiastic, and supportive team member.
• Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings.
• Acknowledge correspondence within set standards and timescales.
• Strive to continuously improve the quality (presentation, accuracy, and coverage) of information relevant to the business.
• Aim to “self-learn / develop” skills and understanding of industry practices, procedures and policies that would impact Travel Innovation Group.
• Have knowledge of net or groups airline fares and rules, and GDS systems (desirable, but training will be provided).
• Are comfortable reading XML requests and responses (desirable, but training will be provided).
• Knowledge of Outlook, Excel & Word.
• Strong organisation, prioritising, and time-management.

What you’ll get:

• Annual company bonus in addition to your salary.
• 33 days annual leave, including bank holidays.
• Hybrid working options (minimum three days in the office).
• 5% matched company pension contribution.
• Modern office with on-site gym and bar so you can enjoy a free drink on a Friday!
• Internal training academy to support your learning and personal development.
• Additional company benefits to support your wellbeing and happiness